Claims
When an accident happens, the response matters as much as the coverage. We support our members by providing fast, compassionate, and knowledgeable support when a loss occurs. At VTLP, claims are handled locally by experienced professionals — not outsourced call centers with no knowledge of your operation or your people.
Service Built Around You, Trusted Results
We understand that accidents are going to occur, and we have experts available to walk you through the claims administration process. Follow these steps immediately after an incident occurs.
- Step 1 — Complete the First Notice of Loss form.
Step 2 — Submit the completed form to VTLP by any of the following methods:
Email: claims@insuranceconceptsllc.com
Fax: (804) 784-7279Mail: P.O. Box 241, Oilville, VA 23129
IT IS EXTREMELY CRITICAL THAT ALL ACCIDENTS BE REPORTED AS SOON AS POSSIBLE.
Where do I send medical bills after a claim has been filed?
Mail the original document to
Virginia Transit Liability Pool
P.O. Box 241
Oilville, VA 23129
or fax a legible copy to (804) 784-7279.
What is my claim number and who is the adjuster assigned?
Call (804) 784-0394 or email askclaims@insuranceconceptsllc.com.
How long until the injured employee will receive benefits?
In Virginia, there is a seven-day (calendar days) waiting period. Benefits would begin on the eighth day of disability. The initial seven-day waiting period is payable only after the disability exceeds 21 days.
What do I do if a provider calls me to authorize a referral and/or medical treatment?
Please refer the provider to the adjuster assigned to the claim.
What do I do if I feel a claim is questionable?
See discussion below.
Why should I file a claim?
Any time an employee has an accident that requires medical attention — or when in doubt — you should file a First Report to protect you as an employer and to ensure statutory reporting requirements are met in a timely manner.
